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Associate Manager, Carbon Customer Success

Indigo Ag transforms on-farm regenerative agricultural practices into durable new revenue streams for farmers and agribusinesses, creating a more resilient world with thriving farmers and more sustainable and environmentally prosperous companies. Since 2013, Indigo’s mission has revolved around on three key principles:

  • Helping farmers enhance their profitability and soil health

  • Improving the quantity, quality, and traceability of the food available to consumers

  • Protecting the environment by reducing and removing harmful greenhouse gases from the atmosphere by storing it into agricultural soils, while incentivizing sustainable land stewardship practices from large corporations

Our people build partnerships, explore the science, and engineer the technology to help grow the future of sustainable agriculture. The only way to achieve it is through a unique combination of expertise – from Fortune 500 to academia, soil science and agriculture, to tech start-ups.

We are seeking an Associate Manager, Carbon Customer Success to join our Carbon Supply team. Reporting to the Director, Carbon Supply, this role serves as the main point of contact for assigned accounts, building trusted relationships and guiding partners and growers through enrollment, onboarding, and data harvest. This role combines account ownership with operational excellence and is ideal for a highly organized, data-driven professional who is passionate about agriculture, sustainability, and building strong customer relationships.

This is a remote position with a preferred location in the Eastern or Central time zones.

What You'll Do

Portfolio Management & Account Ownership

  • Own and manage a portfolio of partner and grower accounts, serving as the primary relationship owner throughout their participation in the Carbon by Indigo program.

  • Build trusted relationships through proactive communication, regular touchpoints, and personalized support.

  • Develop a strong understanding of each customer's goals, operations, and opportunities to maximize participation and long-term success.

  • Monitor account health, identify risks, and proactively engage customers to ensure successful program participation, growth and retention.

Customer Success

  • Educate growers and partners on the Carbon by Indigo platform, program requirements, and best practices for successful participation.

  • Set clear expectations and develop individualized success plans to help customers achieve carbon credit generation and long-term program success.

  • Deliver an exceptional customer experience by anticipating needs, resolving issues, and celebrating key milestones.

  • Drive customer retention and account growth by encouraging continued participation, expanded acreage, and adoption of additional regenerative farming practices.

Data & Operational Excellence

  • Maintain accurate, complete, and timely customer, partner, and program data across internal systems.

  • Ensure all account records, program documentation, and operational activities are completed accurately and on schedule.

  • Leverage data to monitor portfolio performance, identify trends, prioritize outreach, and proactively address customer risks.

  • Support reporting, program metrics, and operational dashboards by ensuring data integrity and consistency.

  • Partner with internal teams to resolve data discrepancies and improve operational processes.

Customer Advocacy & Continuous Improvement

  • Represent the voice of the customer by sharing insights, identifying trends, and providing feedback to improve products, processes, and the customer experience.

  • Identify opportunities to improve onboarding, account management, and operational workflows to increase efficiency and scalability.

  • Collaborate cross-functionally to ensure a seamless experience for partners and growers.


What You'll Bring

  • Passion for agriculture, sustainability, and regenerative farming; agricultural experience is a plus.

  • Demonstrated experience managing a portfolio of customer, partner, or grower accounts.

  • Strong customer relationship management skills with the ability to build trust and influence others.

  • Highly data-driven with exceptional attention to detail and a commitment to data accuracy and integrity.

  • Excellent organization and time management skills with the ability to manage multiple accounts, priorities, and deadlines.

  • Outstanding written and verbal communication skills.

  • Customer-first mindset with strong problem-solving and critical thinking abilities.

  • Comfortable navigating technology and guiding customers through software platforms.

  • Collaborative team player who thrives in a cross-functional environment.

  • Adaptable and comfortable working in a fast-paced, evolving organization.

How We'll Take Care of You

  • Base salary of $65,000 - $80,000 annually

  • Equity options & annual cash incentives

  • Generous paid time off, including Flexible Time Off, 5 sick days, and 12 annual company holidays as well as one week between Christmas and New Year’s for a company-wide annual break, parental leave, and bereavement leave.

  • Robust wellness benefits for employees and their eligible dependents including medical, dental, vision, mental health, and basic life and disability insurance

  • Optional benefits available include Flexible Spending Account (FSA), Health Savings Account (HSA), identity protection, accident, and hospital indemnity insurance

  • 401K savings plan

Pay Transparency Statement

Indigo is committed to competitive and equitable pay for all employees. The listed pay range for this role is a good faith estimate of the hiring range for this position. Compensation offered will be determined based on several factors including an individual’s experience, qualifications, and geographic location.

Benefits Statement

All regular, full-time, permanent employees who work 30 hours or more each week are eligible to enroll in Indigo’s benefits. Additionally, all full-time employees and some parttime employees are eligible for paid time off as outlined above. Based on their role, employees may also be eligible to receive long-term equity incentives and annual cash incentives.

At Indigo Ag, we understand that talent is not a one-size-fits-all. We want candidates who are passionate about our mission and aligned with our Core Values. That’s why we encourage you to apply, even if you do not meet all the requirements listed above. So let us know what skills you bring to the table and how you will add to our culture!